52 replies to this topic

[todd1970]

The goods are of an unsatisfactory quality and under the "Sales of goods act 1979" you are entitled to a repair or replacement.

Just tell them you dont have time to piss about waiting for it to get repaired as you need it because you work from home..and want a replacement right there and then.

BBC - Consumer - Guides to - Sale of goods

Oh..and you craptop is gubbed.

[Deano]

I get the old blue screen on every startup,does my head in.My Acer 3 yrs old but no probs as to speak.Its amazing how many things have gone wrong with yours in such a short time lol.You must be one of these unlucky people.
Fingers crossed,another Acer is about to enter our household.Hope I dont have any problems cos ill smash the thing up.
Some sort of Consumer Protection Organisation may help

[RB]

The wife had an Acer that did this from new she sent it back and got a replacement that to date she has had no problems with...except Vista being totally shite....

[jamesb99_1999]

mate the webcams all uglied up with you on it :-p (just kidding) --- If it's under insurance you could always damage it so much that it would be uncost effective for them to fix it ;-)

[Deano]

mate the webcams all uglied up with you on it :-p (just kidding) --- If it's under insurance you could always damage it so much that it would be uncost effective for them to fix it ;-)

Good idea,coffee went all over my old lappy.Cost me £50 excess tho

[dtrmad2004]

Storm in there and DEMAND a refund, which you are entitled to.

If they refuse, just say you are going to Trading Standards.

[Badtooth]

I would take it back and let them have a go at fixing it, its a pain not to have it for 2 or so weeks if that long, but give them a chance to fix it. With all the faults that seem to be wrong with it I would say if you do get it back you will be lucky if it works right, then take it back and demand a refund.
Try emailing Acer direct to see what they say, you should get a reply in a day or two. Let them know all the problems with it they should tell you what to do next. Ive only used Acer returns once and they seemed ok, that was for a TV which they collected and returned with in 7 working days.

[Zoltar]

Another ACER incident...

I bought one of my lads a lappy for his 18th. He just needed something for messing about on at college. He has my old desktop at the ex-wifes and uses that when at home. Bought the lappy from Comet.

The square pad with the buttons thats used for moving the pointer and doing stuff, developed a crack and eventually, the left hand side button broke. So the lappy could no longer really be used. Ironically, Comet had sent their usual letter saying the warranty ends in 6 weeks just recently, so it's a year old at christmas.

Took it into Comet with the original reciept, they printed a repair reciept out, and took the lappy off our hands for repair. It was away for 8 days and has come back not only fixed, but with a complete new keyboard surround also.

Couldn't argue with the repair and the help from Comet.

[todd1970]

ATIKMDAG.SYS - Vista Forums

Could try here also.

[cliffc]

Hi

I must say that both my wife and the mother in law both have Acer lappys and have no issues with them at all I have also had 2 Acer LCD monitors again with no issues the 19" one is on the Computer at home and the 17" one is now on the mum in laws desktop PC.

However with all the faults you discribe I would let them have one go at fixing it and if thay dont get it sorted then go for the replacement
.

Cliff C

[saynowt]

tell them your not leaving till you have a working laptop go apeshit they will listen then, probably just to get rid of you lol the old saying goes"the customer is always right "use it i would..

[djpetermurray1984]

sounds like the files needed 2 run windows are corrupted somehow try saving all the stuff u need to disc and restore yer laptop back til the settings the day u got it u should have a system recovery disc that come with the laptop put it in2 yer laptop and follow the instructions

[Deano]

Hope all goes well with this one RH.I used to have the same with mobile phones,crashing,freezing,etc.In the end got our lass to kick off in the shop.Thats one thing shes good at lol.Within minutes of worried looks on managers faces I walked out with a new handset.

[todd1970]

As I was just closing the webcam down the display driver went and kept crashing till I got a blue screen. He was like "Jesus this is a bag of shit"

Pmsllll..ye shoulda goes..aye your telling me ??

In the end got our lass to kick off in the shop.Thats one thing shes good at lol.

Yeah and mine Deano sometimes i feel sorry for the poor guys standing and the end of one of my missus rants..ye shoulda took my missus in with ya James..not only would you have got your replacement craptop..but you might have ended up with a 42" plasma TV..a Blu-Ray Disc player..an MP3 player and a new mobile phone for the inconvenience.


Glad you got the outcome you deserved though and hopefully nothing goes wrong with this "Bag of Shit" looollll.