Really hope someone can help with this. I'm no internet wizard but I'm trying to set up a live chat programmme on our Company website but I've hit a snag....It won't work, lol.... but I did have it working 2 months ago. Unfortunately I found that I'd set up two different versions under 2 different user accounts and when I changed one set of graphics it wouldn't work. I'm not sure if this was because I'd logged in to the wrong account or what but the whole thing ended up with me reinstalling the chat programme and now it refuses to work at all. I'll give you the details.
The Web site is www.chap.org.uk and the chat link should be below the menu on the left. It is only showing up as an image placeholder once the site eventually loads.
If you hover over the image placeholder it gives the link. The IP address is correct as that is our organisations Public I.P. The rest of the address is where it is stored in the chat clients folder.
I have set up the Programmes server, gateway and run the chat client and they all connect to each other fine. I've tested the chat locally and it works fine. I can chat with myself on the PC. The firewall has been set to allow certain ports needed to chat and listen.
I have generated the Javascript code and placed it in the ROOT folder of our website as the programme says. There is tracking code as well that should alllow me to "see" users visiting the site. This used to work as well but doesn't anymore either.
I have IIS installed and ASPNET2 installed and the Chat directory is installed where it should be.
I've checked the Server and Gateway and they are both monitoring the site....but neither the server or chat client feeds back any information.
Like I've said, I had it running a few months ago.....I can't work out what I've missed for the life of me.
I'm pretty convinced that it's something to do with the local computer inside our network...but I can't think what it might be. Does anyone here know what it could be that's stopping it from loading up? I'd be grateful for any advice or suggestions that you may have. Security settings, local host settings? Any advice would be great. Thanks.
P.S: If it helps....I've just remembered another couple of things. We have a router which I've set correctly I think...and also the programme I'm using as the chat client is called Who's On v.4 if anyone has any experience with this.
Edited by Gazeyre1966, 19 January 2009 - 11:02 PM.
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