In our Arcade if someone loses or is winning we will hold the machine for them. We have almost 70 machines so plenty of choice.
We have had people forcing machines for the streak before and time has beaten them. We will simply switch it off, and if anyone asks the reason why we tell them why.
The worst thing is when staff play or EVEN worse get the customers to play for them.
I disagree totally with refilling machines too. Our Crystal Maze does a streak and finishes with a Jackpot that repeats 4 times, it goes empty often. All I ever do is put £5 in as I do not want to 'trick' people into thinking its full up.
I should not say this, but I would often associate corruption with arcades. Refilled machines, Staff playing the machines, percentages below 80%, duff programs and favoured customers are all wrong.
This is why they are closing. In our place we put AMUSEMENTS FIRST, if the place makes money it makes money, if it doesn't then nevermind. Its just nice to show off the collection and let others enjoy them to be honest with you. If they were sitting idle they would stop working too, simple as that.
As for stickers on machines in slowsilvers and KNOBles then yes there are real elements of favourite customers, usually the ones who put their houses into the B3's.
I think B3's are SICK and I have made my views known on this. This is why we distance ourselves as far away as possible from the industry. The day we get a Deal or No Deal or a B3 is the day we close.
I do think machines should be reserved for the customer, but if the customer does not come back then the machine is switched back on for a first past the post offering. Whoever walks up to it first, not steered to it by staff on the fiddle. We held one for three days for a lovely chap who was down our way visiting. He did come back and got most of his money back. It was a very popular machine, but we treat everyone the same. If you yourself reading this needed a machine looking after it is no problem. Other establishments may be a little more into their profits though.
On the other hand I know owners of arcades who are cruel enough to play the machine while the customer is off raising money or the arcade closes. That for me is gross misconduct and is stealing from the customer.
The machines are there PURELY for the customers enjoyment and not for Staff!
Sorry, off my soap box now!