37 replies to this topic

[Daryl]

March/April for my upgrade too.

RH: In my area Virgin Media are a joke too mate… I have 30MB broadband, which everyday has been so slow, XXL TV, which includes the ‘Catch-up’ shite they give you which is more than just useless IMO, and a phone service, which actually isn’t too bad… but their internet, for all the hype it has had, and the fastest it is supposed to be in the UK, just isn't correct at all! It has been rubbish, and when I have telephoned them about the service, and they go through the ‘gobble-de-gook’ they give you (I just explain that I have AD and they then shut up with their jargon because they think they are talking to a simpleton ) they end up saying ‘just turn your box off for 30 seconds, then turn it back on again’! Their famous saying, which on most occasions always works, but isn’t the answer to Virgin Media’s problems just lately

[todd1970]

The advertising campaign for virgin media is quite funny just now with Usain Bolt as Richard Branson.

[mart1711]

Our virgin media has been up the creek for last couple of weeks... Erratic internet and loss of a few hd channels quite frequently... Phoned them last night as i had lost sky sports hd once again.. got into a bit of a roleplay character and ended up almost suicidal that i had lost my hd sports... at one point told the guy in india i had temporarily lost the use of my legs and sky sports hd was my life.. Got offered a £30 credit.. kept moaning and got a £60 credit off my bill!!

[fruitman69]

Its just the wireless devices in the house that keep dropping connection from it..not constantly likes..but enough to make my lad super-pissed off when he dies on MW3 because of the lag.

If you are using different devices that are using b/g/n mixed, ( eg some on "g" and some on newer "n" like new laptop compared to old )

Theres a few router settings you can tweek to help with that problem, well worked for us anyway.

[todd1970]

If you are using different devices that are using b/g/n mixed, ( eg some on "g" and some on newer "n" like new laptop compared to old )

Theres a few router settings you can tweek to help with that problem, well worked for us anyway.

Yeah cheers Steve , i did phone them up and they told me to change various settings on the router , disable IP flood detection , disable firewall , change the channel , frequency etc..

It does seem to have settled it down , not having as many connection issues with it..we will see how long it lasts though lol.

[nails]

GOOD NEWS EMail 1

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.
These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.
Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.


Kind regards,
BAD NEWS****************************************THEN I GOT THIS ONE *****************************************************
Hello there,

Oops! That last email, 100Mb Broadband Announcement, was sent in error.

Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.

The Virgin Media team

i really hate it when people quote the whole bloody message.

[pauldot]

Now i got this one today,so much for something for nothing

Unfortunately, from 1st April 2012, we're having to change some of our prices to make sure we continue to give you the best home entertainment and services.

What's changing for you.
The cost of your bundle charges will increase by £3.50 a month.

Our evening period for home phone calls will change from 6pm - 6am to 7pm - 7am. We're also making some changes to home phone calling rates and call connect fees. The cost of these changes will vary depending on the call plan you're on. To find out more go to virginmedia.com/changes

[chasnbons]

I knew about this last week, free doubling of b/band speed my arse!

They're making us pay for it before we even get it!

The bastards

[Daryl]

Yes they say they are looking after us, as we are special to them… their customers, and as a bonus treat we will ‘double’ your broadband speed…

… then put our packages up in price before we have even received any upgrade from them!

So if that is a bonus, treat and us being special to them… God help those who aren’t to them! lol

[todd1970]

Just found out that my upload speed increase has been pushed back till April now , it was due to take place this month...tw@s that they are.

That probably means my download speed increase , due in July wont now take place till December or January 2013 i bet.

Whats the point in that anyway , we will all be deed by then 21/12/12.

[stanmarsh14]

I'm getting f'd off to the hilt with them now.

About every 2 days, I have been getting an 0800 sales call of them (Google confirms the number), 1/2 the time it drops the call, and other times it takes that long to get to talk to some one, I hang up. this can happen up to 4 times in any one day.

Sheffield / Cleveland Customer retentions is going to get a call off me very soon, with a account closure request

Edited by stanmarsh14, 29 February 2012 - 07:21 PM.

[theabbey]

Now i got this one today,so much for something for nothing

Unfortunately, from 1st April 2012, we're having to change some of our prices to make sure we continue to give you the best home entertainment and services.

What's changing for you.
The cost of your bundle charges will increase by £3.50 a month.

Lucky you
Ours is 4.80 extra a month (got letter today)

[theabbey]

Thats what mine is going to be. Ring them up and moan about it and see if they make the bills cheaper too

Dont wanna push me luck mate.
As a year ago we was paying 100 quid a month lol
Complained to them saying we gona cancel,They gave us a sweet 50 quid a month package which was the phone,broadband,xl tv.
That is now up to about 60 a month tho.